Register account details to claim compensation

At Realkredit Danmark, we are very focused on fighting financial crime. As a customer, you will also notice this. Like all other banks in the EU, we are under an obligation to follow what is known as Know Your Customer (KYC) regulation, which requires us to be able to document who our customers are and understand how they use our products and services.

Read more about uploading ID

These instructions are for you if you are aged 18 or older and live in Denmark.

If you live abroad, please go to 'What types of proof of identity do you need to upload? For customers living abroad'.

Please note that

• your proof of identity must be valid (i.e. not expired)
• a selfie, portrait photo or the like is not a valid form photo of ID
  ​

Which proof of identity do you need to upload copies of?

• Your passport or other photo ID, a driver's licence for example
• PLUS your health insurance card or other proof of identity without a photo
  ​

Please see below for a list of types of valid proof of identity.

If you do not have a valid passport or other type of photo ID

If you do not have a passport, driver’s licence or other valid photo ID, you must upload copies of three (3) types of proof of identity without a photo.

Please see below for a list of types of valid proof of identity.

These instructions are for you if you are aged 18 or older and live abroad.

If you live in Denmark, please go to 'What types of proof of identity do you need to upload? For customers living in Denmark'.

Please note that

• Your proof of identity must be valid (i.e. not expired)
• In addition to proof of identity, you must upload proof of address (see below what types of documentation you should upload copies of).
• A selfie, portrait photo or the like is not a valid form photo of ID
  ​

Which proof of identity do you need to upload copies of?

• Your passport or other photo ID, a driver's licence for example
• PLUS your health insurance card or other proof of identity without a photo
• PLUS documentation of your address
  ​

Please see below for a list of types of valid proof of identity and documentation of address.

If you do not have a valid passport or other type of photo ID

If you do not have a passport, driver's licence or other valid photo ID, you must upload copies of three (3) types of proof of identity without a photo - along with documentation of your address.

Please see below for a list of types of valid proof of identity and documentation of address.

Documentation of your address abroad

The documentation may not date back more than six months and must be written in Latin script. It is important that your full name and address be stated in the document.

You can upload one of the following types of document, for example:

• An account statement from your local bank
• A document from a public authority in your country of residence
• A valid rental contract
• A home utilities bill (electricity, water, heating, gas, broadband, cable TV or insurance related to your address, such as home or property insurance)
• A national ID card issued in your country of residence

• Take a picture of your ID, e.g. with your phone or scanner. Selfies do not count as photo ID.
• Make sure that all information is in the picture and is clearly visible.
• Save the file to a device (such as a computer or tablet) where you can access this website.
• Fill in the fields with your information.
• Press Browse or Drag and Drop your files.
• You can upload up to 10 files at a time.
• Press send when you have uploaded all the files.

Choose from the file formats Jpeg / jpg, Png or Gif. You can also select Word / docx / doc, Excel / xslx / xls, Pdf, Text / txt. Each file can be up to 4 MB in size.