In connection with a major review of the processes and systems, Danske Bank found that the bank have wrongfully charged some customers interest on reminder fees. This happened because the systems were not adjusted to stop interest from being charged on reminder fees when a change was made to the Danish Interest Act in 2005
In Realkredit Danmark, we have identified a similar issue, which includes both interest on reminder fees and debt collection fees. Our initial estimates is that 20.000-40.000 customers may be affected by this issue of wrongful charging of interest on reminder fees or too many fees.
Customers who have paid interest on reminder fees or too many fees will of course be reimbursed and will receive compensation for the time that the money should have been at their disposal.